{"id":1414,"date":"2023-09-15T14:36:15","date_gmt":"2023-09-15T07:36:15","guid":{"rendered":"https:\/\/ntg.dangnhapfun88.org\/?p=1414"},"modified":"2024-08-13T14:09:48","modified_gmt":"2024-08-13T07:09:48","slug":"co-hoi-cua-nganh-nghiep-vu-le-tan","status":"publish","type":"post","link":"https:\/\/dangnhapfun88.org\/co-hoi-cua-nganh-nghiep-vu-le-tan\/","title":{"rendered":"C\u01a1 h\u1ed9i c\u1ee7a ng\u00e0nh Nghi\u1ec7p v\u0169 l\u1ec5 t\u00e2n"},"content":{"rendered":"
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1. L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/strong><\/span><\/p>\n<\/div>\n

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L\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c xem nh\u01b0 \u201cb\u1ed9 m\u1eb7t\u201d c\u1ee7a kh\u00e1ch s\u1ea1n, gi\u1eef vai tr\u00f2 quan tr\u1ecdng gi\u00fap kh\u00e1ch s\u1ea1n t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

L\u1ec5 t\u00e2n l\u00e0 nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ea1i b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh; c\u00f3 nhi\u1ec7m v\u1ee5 tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i, ti\u1ebfp nh\u1eadn v\u00e0 cung c\u1ea5p th\u00f4ng tin, gi\u1ea3i quy\u1ebft nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch, ch\u00e0o \u0111\u00f3n v\u00e0 l\u00e0m c\u00e1c th\u1ee7 t\u1ee5c nh\u1eadn\/ tr\u1ea3 bu\u1ed3ng cho kh\u00e1ch theo y\u00eau c\u1ea7u,…<\/p>\n

L\u1ec5 t\u00e2n th\u01b0\u1eddng l\u00e0 ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean ti\u1ebfp x\u00fac v\u00e0 l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o g\u00e2y \u1ea5n t\u01b0\u1ee3ng ban \u0111\u1ea7u t\u1ed1t \u0111\u1eb9p cho kh\u00e1ch s\u1ea1n, quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng trong gi\u1edbi thi\u1ec7u, qu\u1ea3ng b\u00e1 h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u kh\u00e1ch s\u1ea1n, thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n

B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n th\u01b0\u1eddng n\u1eb1m ngay \u1edf khu v\u1ef1c ti\u1ec1n s\u1ea3nh c\u1ee7a kh\u00e1ch s\u1ea1n, bao g\u1ed3m nhi\u1ec1u nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n v\u0103n ph\u00f2ng nh\u01b0 \u0111\u00f3n ti\u1ebfp kh\u00e1ch, nh\u1eadn \u0111\u1eb7t ph\u00f2ng, l\u00e0m th\u1ee7 t\u1ee5c check in \u2013 check out cho kh\u00e1ch, ph\u1ee5c v\u1ee5 kh\u00e1ch trong th\u1eddi gian l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n, thanh to\u00e1n v\u00e0 ti\u1ec5n kh\u00e1ch\u2026<\/p>\n

Vai tr\u00f2 c\u1ee7a L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/p>\n

B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n l\u00e0 b\u1ed9 ph\u1eadn \u0111\u1ea7u m\u1ed1i, \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 \u201ctrung t\u00e2m th\u1ea7n kinh\u201d c\u1ee7a kh\u00e1ch s\u1ea1n. T\u1ea1i \u0111\u00e2y kh\u00e1ch \u0111\u1ebfn \u0111\u1eb7t ph\u00f2ng, \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, l\u01b0u tr\u00fa, trao \u0111\u1ed5i th\u00f4ng tin, tr\u1ea3 ph\u00f2ng, thanh to\u00e1n\u2026C\u00f3 th\u1ec3 n\u00f3i r\u1eb1ng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n c\u00f3 li\u00ean quan tr\u1ef1c ti\u1ebfp hay gi\u00e1n ti\u1ebfp \u0111\u1ebfn kh\u00e1ch \u0111\u1ec1u h\u01b0\u1edbng v\u1ec1 b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n.<\/p>\n

Ph\u1ea3i l\u00e0 ng\u01b0\u1eddi lu\u00f4n l\u1eafng nghe v\u00e0 n\u1eafm r\u00f5 m\u1ecdi s\u1edf th\u00edch v\u00e0 th\u1ecb hi\u1ebfu c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n c\u00f2n l\u00e0 n\u01a1i ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi k\u00eau ca, ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch ph\u00e1t sinh trong th\u1eddi gian l\u01b0u tr\u00fa m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi v\u00e0 tho\u1ea3 \u0111\u00e1ng. T\u1eeb \u0111\u00f3 gi\u00fap kh\u00e1ch hi\u1ec3u, th\u00f4ng c\u1ea3m v\u00e0 tin t\u01b0\u1edfng v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

Nh\u01b0 v\u1eady, b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp giao ti\u1ebfp v\u1edbi kh\u00e1ch, b\u1eb1ng c\u00e1c \u201cngh\u1ec7 thu\u1eadt thuy\u1ebft ph\u1ee5c kh\u00e1ch\u201d \u0111\u1ec3 h\u1ecd c\u00f3 c\u1ea3m t\u00ecnh, \u1ea5n t\u01b0\u1ee3ng t\u1ed1t, y\u00ean t\u00e2m tin t\u01b0\u1edfng v\u00e0o kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n, \u0111\u1ec3 kh\u00e1ch s\u1eb5n s\u00e0ng mua, \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c kh\u00e1ch s\u1ea1n b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, t\u1ea1o h\u00ecnh \u1ea3nh t\u1ed1t cho kh\u00e1ch s\u1ea1n.<\/p>\n

\"nhan-vien-le-tan-khach-san-1\"<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

2. Vai tr\u00f2 c\u1ee7a L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong><\/span><\/p>\n

B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n l\u00e0 b\u1ed9 ph\u1eadn \u0111\u1ea7u m\u1ed1i, \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 \u201ctrung t\u00e2m th\u1ea7n kinh\u201d c\u1ee7a kh\u00e1ch s\u1ea1n. T\u1ea1i \u0111\u00e2y kh\u00e1ch \u0111\u1ebfn \u0111\u1eb7t ph\u00f2ng, \u0111\u0103ng k\u00fd kh\u00e1ch s\u1ea1n, l\u01b0u tr\u00fa, trao \u0111\u1ed5i th\u00f4ng tin, tr\u1ea3 ph\u00f2ng, thanh to\u00e1n\u2026C\u00f3 th\u1ec3 n\u00f3i r\u1eb1ng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n c\u00f3 li\u00ean quan tr\u1ef1c ti\u1ebfp hay gi\u00e1n ti\u1ebfp \u0111\u1ebfn kh\u00e1ch \u0111\u1ec1u h\u01b0\u1edbng v\u1ec1 b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n.<\/p>\n

Ph\u1ea3i l\u00e0 ng\u01b0\u1eddi lu\u00f4n l\u1eafng nghe v\u00e0 n\u1eafm r\u00f5 m\u1ecdi s\u1edf th\u00edch v\u00e0 th\u1ecb hi\u1ebfu c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n c\u00f2n l\u00e0 n\u01a1i ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi k\u00eau ca, ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch ph\u00e1t sinh trong th\u1eddi gian l\u01b0u tr\u00fa m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi v\u00e0 tho\u1ea3 \u0111\u00e1ng. T\u1eeb \u0111\u00f3 gi\u00fap kh\u00e1ch hi\u1ec3u, th\u00f4ng c\u1ea3m v\u00e0 tin t\u01b0\u1edfng v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

Nh\u01b0 v\u1eady, b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp giao ti\u1ebfp v\u1edbi kh\u00e1ch, b\u1eb1ng c\u00e1c \u201cngh\u1ec7 thu\u1eadt thuy\u1ebft ph\u1ee5c kh\u00e1ch\u201d \u0111\u1ec3 h\u1ecd c\u00f3 c\u1ea3m t\u00ecnh, \u1ea5n t\u01b0\u1ee3ng t\u1ed1t, y\u00ean t\u00e2m tin t\u01b0\u1edfng v\u00e0o kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n, \u0111\u1ec3 kh\u00e1ch s\u1eb5n s\u00e0ng mua, \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c kh\u00e1ch s\u1ea1n b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, t\u1ea1o h\u00ecnh \u1ea3nh t\u1ed1t cho kh\u00e1ch s\u1ea1n.<\/p>\n

3. Nhi\u1ec7m v\u1ee5 c\u1ee7a l\u1ec5 t\u00e2n<\/strong><\/span><\/p>\n

\"\"<\/p>\n

4. Y\u00eau c\u1ea7u \u0111\u1ed1i v\u1edbi l\u1ebf t\u00e2n kh\u00e1ch s\u1ea1n<\/strong><\/span><\/p>\n

Nh\u1eefng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c trong b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n l\u00e0 m\u1ed1i li\u00ean l\u1ea1c quan tr\u1ecdng nh\u1ea5t gi\u1eefa kh\u00e1ch v\u1edbi kh\u00e1ch s\u1ea1n. Vi\u1ec7c \u0111\u01b0a ra nh\u1eefng y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n l\u00e0 c\u1ea7n thi\u1ebft.<\/p>\n

Y\u00eau c\u1ea7u v\u1ec1 nghi\u1ec7p v\u1ee5 v\u00e0 s\u1ef1 hi\u1ec3u bi\u1ebft<\/strong><\/p>\n

Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o qua c\u00e1c tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc, cao \u0111\u1eb3ng, d\u1ea1y ngh\u1ec1 chuy\u00ean ng\u00e0nh du l\u1ecbch, kh\u00e1ch s\u1ea1n. C\u00f3 ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 m\u1ed9t s\u1ed1 nghi\u1ec7p v\u1ee5 b\u1ed5 tr\u1ee3 nh\u01b0 k\u1ebf to\u00e1n, thanh to\u00e1n, th\u1ed1ng k\u00ea, marketing v\u00e0 h\u00e0nh ch\u00ednh v\u0103n ph\u00f2ng. Ngo\u00e0i ra c\u1ea7n hi\u1ec3u bi\u1ebft:<\/p>\n

– Nh\u1eefng n\u1ed9i quy, v\u0103n b\u1ea3n ph\u00e1p quy c\u1ee7a ng\u00e0nh du l\u1ecbch v\u00e0 c\u1ee7a c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd li\u00ean quan \u0111\u1ebfn kh\u00e1ch v\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n.<\/p>\n

– Nh\u1eefng quy \u0111\u1ecbnh, quy ch\u1ebf qu\u1ea3n l\u00fd kh\u00e1ch l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch s\u1ea1n (nh\u01b0 quy \u0111\u1ecbnh ph\u1ea3i \u0111\u0103ng k\u00fd t\u1ea1m tr\u00fa cho kh\u00e1ch), n\u1ed9i quy \u0111\u1ed1i v\u1edbi \u0111\u1ed9i ng\u0169 lao \u0111\u1ed9ng trong kh\u00e1ch s\u1ea1n<\/p>\n

– N\u1eafm \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 quy t\u1eafc v\u1ec1 ngo\u1ea1i giao, l\u1ec5 nghi, phong t\u1ee5c t\u1eadp qu\u00e1n, t\u00e2m l\u00fd c\u1ee7a m\u1ed9t s\u1ed1 qu\u1ed1c gia\u2026<\/p>\n

– M\u1ee5c ti\u00eau, ph\u01b0\u01a1ng h\u01b0\u1edbng kinh doanh c\u0169ng nh\u01b0 c\u00e1c lo\u1ea1i bu\u1ed3ng ph\u00f2ng, gi\u00e1 c\u1ea3 v\u00e0 kh\u1ea3 n\u0103ng cung c\u1ea5p c\u00e1c lo\u1ea1i d\u1ecbch v\u1ee5 ph\u1ee5c v\u1ee5 kh\u00e1ch trong v\u00e0 ngo\u00e0i kh\u00e1ch s\u1ea1n<\/p>\n

– C\u00f3 ki\u1ebfn th\u1ee9c v\u1ec1 c\u00e1c di t\u00edch l\u1ecbch s\u1eed v\u0103n ho\u00e1, c\u00e1c danh lam th\u1eafng c\u1ea3nh v\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c \u0111\u1ecba danh du l\u1ecbch n\u1ed5i ti\u1ebfng c\u1ee7a \u0111\u1ecba ph\u01b0\u01a1ng, v\u00f9ng mi\u1ec1n v\u00e0 \u0111\u1ea5t n\u01b0\u1edbc \u0111\u1ec3 c\u00f3 \u0111i\u1ec1u ki\u1ec7n gi\u1edbi thi\u1ec7u v\u00e0 t\u01b0 v\u1ea5n cho du kh\u00e1ch.<\/p>\n

– N\u1eafm \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng c\u00e1c quy t\u1eafc v\u1ec1 l\u1ec5 nghi ngo\u1ea1i giao, phong t\u1ee5c t\u1eadp qu\u00e1n, th\u1ecb hi\u1ebfu, t\u00e2m l\u00fd ti\u00eau d\u00f9ng c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb m\u1ed9t s\u1ed1 qu\u1ed1c gia tr\u00ean th\u1ebf gi\u1edbi, \u0111\u1eb7c bi\u1ec7t ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng th\u1ecb tr\u01b0\u1eddng kh\u00e1ch ch\u00ednh c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

– C\u00f3 tr\u00ecnh \u0111\u1ed9 hi\u1ec3u bi\u1ebft c\u01a1 b\u1ea3n v\u1ec1 c\u00e1c l\u0129nh v\u1ef1c kinh t\u1ebf, ch\u00ednh tr\u1ecb, v\u0103n ho\u00e1, x\u00e3 h\u1ed9i, ph\u00e1p lu\u1eadt\u2026d\u00f3 ch\u00ednh l\u00e0 nh\u1eefng ki\u1ebfn th\u1ee9c c\u01a1 s\u1edf t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n trong quy tr\u00ecnh giao ti\u1ebfp v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng.<\/p>\n

Y\u00eau c\u1ea7u v\u1ec1 kh\u1ea3 n\u0103ng ngo\u1ea1i ng\u1eef v\u00e0 tin h\u1ecdc <\/strong><\/p>\n